These Terms of Service ("Terms") govern your use of TradeProof, a web application for collecting and tracking subcontractor insurance certificates and W-9 forms (the "Service"), provided by TradeProof ("TradeProof", "we", "us"). By creating an account or using the Service you agree to these Terms. If you use the Service for a company, you confirm you are allowed to accept these Terms for it.
1. The Service
TradeProof lets general contractors invite their subcontractors to upload certificates of insurance and W-9 forms, checks those documents against the contractor's insurance requirements, sends reminders and shows compliance status. The Service is delivered online through your web browser; there is nothing to install or ship.
TradeProof is a record-keeping tool. It does not provide insurance, legal, tax or accounting advice, and it does not guarantee that a subcontractor is insured. Automatic document reading and compliance checks can make mistakes; you are responsible for reviewing documents and for your own business and hiring decisions. Audit exposure figures are estimates only.
2. Accounts
- You must be at least 18 years old and give accurate account information.
- Keep your password safe. You are responsible for activity under your account. We recommend turning on two-step verification.
- Tell us at support@usetradeproof.com if you believe your account was accessed without permission.
3. Plans, trial and payment
- New accounts start with a 14-day free trial of the Pro plan; no card is required. When the trial ends without a paid plan, the account moves to the Free plan.
- Paid plans are subscriptions billed in US dollars, monthly or yearly, and renew automatically at the end of each period until cancelled. Current prices are on the Pricing page. We will give notice before changing the price of an existing subscription.
- Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles payments, invoices, sales tax, cancellations and refunds on our behalf, under its buyer terms.
- You can cancel at any time from the Billing page. Cancellation stops future renewals; you keep paid features until the end of the period already paid for, then the account moves to the Free plan.
- Refunds follow our Refund Policy, including a 30-day money-back guarantee.
- Plan limits (such as the number of active subcontractors) apply as described on the Pricing page. Going above a limit never deletes data; extra subcontractors are paused until you upgrade or deactivate some.
4. Your data
You own the data and documents you and your subcontractors put into the Service ("Your Data"). You give us permission to store and process Your Data only to provide and improve the Service, as described in our Privacy Policy. You are responsible for having the right to collect and share the information you add, including your subcontractors' contact details and documents. You can export Your Data at any time from Settings, and you can ask us to delete your account.
5. Acceptable use
You agree not to:
- use the Service for anything unlawful, fraudulent or to send spam;
- upload documents you have no right to share, or malicious files;
- try to access other customers' data or break the Service's security;
- resell or copy the Service without our written permission.
We may suspend accounts that break these rules, after notice where reasonable.
6. Availability and changes
We work to keep the Service available and secure, but it is provided "as is" without warranties of any kind, to the extent the law allows. We may improve or change features; if we make a change that materially reduces a paid plan, we will tell you in advance.
7. Limitation of liability
To the extent permitted by law, TradeProof is not liable for indirect, incidental or consequential damages, lost profits or audit charges, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.
8. Ending your account
You can stop using the Service at any time and request deletion from Settings. Deletion is carried out 30 days after the request, so you can change your mind; after that Your Data is permanently removed.
9. Changes to these Terms
We may update these Terms. We will post the new version here with a new date and, for important changes, tell account owners by email. Continuing to use the Service after a change means you accept the updated Terms.
10. Contact
Questions about these Terms: support@usetradeproof.com.