30-day money-back guarantee
Try TradeProof free for 14 days first — no card required. If you then buy a paid plan and it isn't right for you, ask for a refund within 30 days of the charge and you will get a full refund of that payment. No questions asked. This applies to monthly and yearly plans, including renewals.
How to ask for a refund
- Email support@usetradeproof.com from your account email, with your company name, or
- reply to the receipt email from Paddle.com, or contact them through the link on your receipt.
Refunds are issued by Paddle.com, our reseller and Merchant of Record, to the original payment method. They usually appear within 5–10 business days, depending on your bank.
Cancelling
You can cancel any time from the Billing page in the app. Cancelling stops future charges; you keep paid features until the end of the period you already paid for, and then your account moves to the Free plan. Your data is not deleted.
After 30 days
Payments older than 30 days are not refundable, except where the law requires it or if a billing error was ours — in that case we will always make it right.
See also our Terms of Service.